3 bottles of Nestlé Pure Life water bottles – “Frequently asked questions” page

Frequently asked
questions

What is Nestlé® Pure Life®?

Nestlé® Pure Life® is a spring water that comes from protected, underground, natural sources and is suitable for all ages with exception of infants under six months. Bottled at source in our factories, it is safe to drink at source and free from any chemical treatment. 

Nestlé® Pure Life® is a popular bottled water brand both in the UK and globally across five continents.

Read more about us here.


Where can I find Nestlé® Pure Life®?

Nestlé® Pure Life® packs are available in all major retailers in the UK.


In which formats is Nestlé® Pure Life® available?

Nestlé® Pure Life® water is available in a number of different still and sparkling formats, including larger bottles and multipacks. Available formats are:
50cl single PET bottle
1L single PET sport cap bottle– which have a flip-up recyclable plastic lid and easy-drink mouthpiece, ideal for use during sports or on the go.
1.5L single PET bottle
6x1.5L PET pack
10x33cl PET sport cap pack
12x50cl PET pack
8x25cl PET pack - ideal for your little ones.
We also have sparkling water: 8x50cl PET pack and 1.5L plain water and 1L flavoured water (strawberry and mango & pineapple natural flavours)

All our bottles are 100% recyclable through your household, kerbside recycling bins.

View the range in more detail here.


Where is Nestlé® Pure Life® from?

The main sources for Nestlé® Pure Life® are Lightwood, in Derbyshire, and Oakwood, in Pembrokeshire. However, from time to time, we may bring in Nestlé® Pure Life® sourced from different springs in neighbouring EU countries, all of which meet Nestlé quality standards, to supply an increasing demand in the UK.


Is Nestlé® Pure Life® purified water?

In the UK, Nestlé® Pure Life® is a spring water that comes from protected, underground, natural sources. Bottled at source in our factories, it is safe to drink at source and free from any chemical treatment. Spring water is water that flows naturally to the surface from an underground aquifer or is pumped through a borehole at the source.


I’m participating in an event, can Nestlé® Pure Life® help?

We receive a huge number of requests for support each year and would love to help every worthy cause, but it is just not possible. We consider all of them carefully, but unfortunately can only proceed with a limited number.  

Our efforts are focussed where we can best bring a real and tangible benefit to the communities in which we operate. Our support is concentrated around helping local groups to develop a sound understanding of good health and wellbeing, and to local projects that share our commitment to the environment and sustainability. 

If you think that is you then please contact us at: [email protected]


Is Nestlé® Pure Life® different to tap water?

Water is one of the healthiest ways to keep you hydrated, whether bottled or tap water. It contains no sugar or calories. However there are clear differences between spring and tap water: Spring water originates from a natural, protected underground source and is safe to drink without any chemical treatment. Many people prefer the water they drink to be untreated, others simply like the taste.  Tap water can come from a variety of sources such as rivers, lakes and reservoirs and undergo chemical treatment to make it safe to drink. 


What should I do if I’m disappointed in my water?

We want you to enjoy every drop of Nestlé® Pure Life®. Our high quality standards mean each bottle should meet your expectations. However, if for any reason you are not happy with the product, please contact us by email, phone or post. You can find find our Customer Service details here or alternatively on all our packs.

 


Are you draining water from developing countries?

As a producer of natural source, spring water, we are custodians of the land and protect our water sources from pollution and encourage biodiversity. We recognise the responsibility we have to operate sustainably to safeguard water resources for future generations. 

You can read more about our purpose and values here.


Are you protecting the water sources at Lightwood?

Nestlé Waters has a long history of environmental stewardship. We work hard to protect the spring water sources and surrounding land that supplies our UK spring water.

Our in-house water expertise includes Natural Resource Managers and Hydrogeologists who closely monitor the amount of water being extracted and its quality. We also collaborate with a number of external experts to safeguard these shared resources.

As part of our our longstanding commitment to sustainable water management and creating shared value in our communities, we are working towards the Alliance for Water Stewardship (AWS) accrediatation. This accreditiation asks for the best practices in sustainable water balance, good water quality, and good water governance to ensure the long term sustainability of water resources. We will be working towards this accreditation for our Buxton factory by 2020. 


Why does Nestlé® Pure Life® have such a high level of sodium?

Sodium is naturally occurring in the water and is determined by layers of rock the water flows naturally through underground. The UK/EU set a maximum limit for water which 200mg/l. Nestlé Pure life’s sodium levels are well below this limit. The limit is set for taste reasons and not for health concerns [1].

[1] WHO Guidelines for Drinking Water, fourth edition, 2011


Is Nestlé® Pure Life® filtered or treated? Why and how?

Nestlé® Pure Life® passes through a sand bed filter to remove any sediment particles from the water before it is bottled. No treatment or chemicals are used in the bottling of our spring water.


Is Nestlé® Pure Life® water treated?

Nestlé® Pure Life® is a spring water so it is not treated. We do pass the water through a sand bed filter to remove any particles from the source. This bed also serves to stabilise the nitrogen compounds in the water to ensure the final product is safe to drink. No chemicals are used in the filtering of our water.

 

Bottles and Storage

 

How long can I keep spring source water once opened?

We suggest the water is consumed within 3 days. Once it is opened, bacteria can enter the water and it may taste stale after a few days. There is no safety risk.


How should I store my natural source water?

Keep your bottle of Nestlé® Pure Life® somewhere dry and odour-free. It should be stored at room temperature or below. Your water can also be stored in the fridge. Keep it away from solvents and chemicals, and away from direct sunlight, to help preserve its great taste


Can I freeze my natural source water?

While your Nestlé® Pure Life® bottle is not designed to be frozen, it is safe to do so.


Is the plastic in Nestlé® Pure Life® bottles recycled?

All our bottles are 100% recyclable and currently contain up to 20% recycled PET plastic. We are working hard to increase our use of recycled plastic but there are many challenges to achieving this. The material we use needs to be high-quality food grade and a domestic, UK supply of rPET is still relatively limited. At present, there is insufficient infrastructure available at scale in this country to create the volumes needed.  


What are you doing to increase the amount of recycled plastic available?

The material we use needs to be high-quality food grade and a domestic, UK supply of rPET is still relatively limited. We’re working with industry partners, non-governmental organisations and government to improve national recycling rates, supporting the UK-wide Deposit Return Scheme and engaging with consumers about recycling to help make a circular economy for plastics in the UK a reality.


Can I reuse my water bottle?

Nestlé® Pure Life® is packaged in materials that are designed for recycling, so that they can be re-used and made into other bottles or other products. Re-filling empty containers is not advised for hygiene purposes. Please recycle your bottle once you have finished with it


What are micro-plastics and where can we find them?

Micro-plastics are small plastic particles which are either manufactured to be that size or which originate from the breakdown of larger plastic debris found in the environment. Micro-plastics originate from many sources, including machinery and equipment, synthetic clothing fibers, dust from tires, road paints and the breakdown of larger items.


Why are Nestlé® Pure Life® bottles so thin?

We have always led with commitments to reduce the amount of plastic used in our packaging and in 2012 we changed to a lighter weight plastic bottle. This has resulted in the removal of 10,825 tonnes of plastic from the NPL range between 2012 – 2019. But don’t worry - lighter bottles are still designed to keep your Nestlé® Pure Life® water in perfect condition until you are ready to drink it and easy to recycle when you have finished with it.


Are Nestlé® Pure Life® bottles recyclable?

Nestlé® Pure Life® bottles are all 100% recyclable, including the cap and the label. Our PET bottles are widely recycled across the UK, including through your kerbside recycling collection at home. Just make sure your Nestlé® Pure Life® bottle is empty before you put it in the recycling. Remember to screw the cap back on too.

You can read more about recycling our water bottles here.


How many times can bottles be recycled?

Nestlé® Pure Life® bottles are 100% recyclable, including the cap and the label. When recycled, bottles can go on to have another life and be recycled many times.


What is RPET (Recycled PET?)

RPET stands for ‘Recycled PET’, or ‘Recycled Polyethylene Terephthalate’. This plastic has been made from recycled PET packaging that has been recovered and reprocessed. It is completely safe to use. This means that your bottle is not made from virgin plastic PET.
Our 250ml and 1L bottles are currently made from 100% rPET.


My Nestlé® Pure Life® is leaking but the seal and lid do not seem to be damaged.

We’re very sorry to hear your bottle is leaking. Please contact our Consumer Service team here.

 

General Questions about Water

 

Is Spring/bottled water better than tap water?

Water is one of the healthiest ways to hydrate. It contains no sugar or calories, and nothing is added. It is completely natural and untouched as nature intended, but not all water is the same. Some consumers choose natural source water because they prefer the taste, some prefer it because it is natural and has not been chemically treated. Some just like the convenience of being able to buy water in a lightweight, fully recyclable bottle, while on the go. 


What is the difference between natural source and tap water?

The main difference is that natural source water must be safe to drink at source, without treatment, whereas the water that comes out of a tap is chemically treated to make it safe to drink.  Each natural source water has its own unique composition depending on the geology of the land it is sourced from, which will give it distinctive qualities and taste. Natural source water producers take pride in protecting the environment and ensuring their quality of their product.


What is the difference between natural mineral water, spring water and bottled drinking water?

Both natural mineral and spring water must originate from a natural, protected underground source; be bottled at source; and be safe to drink without treatment. 

The main difference between natural mineral water and spring water is the requirement of natural mineral water to have a characteristic, stable mineral composition. Slight variations in mineral compposition will occur seasonally dependent on climate and rainfall levels effecting the flow of water through the ground.

Bottled drinking water, also known as table water, is drinking water which is bottled, and is neither spring water nor natural mineral water.  It can come from a variety of sources, including municipal supplies.


Why does bottled water have an expiry date if it has lasted thousands of years already?

This has nothing to do with the product itself but is related to the packaging. All our water is bottled into a PET bottle which is 100% recyclable. PET is breathable so by storing water for long periods of time, tiny amounts of water can evaporate. By having a best before date, we're ensuring you are getting the amount of water you are paying for.

 

Nutrition and Safety

 

Is there BPA in Nestlé® Pure Life® water?

Bisphenol A or BPA is an industrial chemical that has been used to make certain plastics and resins. There is no BPA in the manufacture of PET. 

Any traces of BPA found in rPET come as a result of the recycling process where materials are mixed together. As recycled PET becomes more common in food packaging, traces of BPA may be found. The levels are very low and well within EU specified limits. All recycled PET used for food packaging is of the highest quality, has to come from an approved process and be certified as food grade safe. 


Is Nestlé® Pure Life® good for babies?

Bottled water is not recommended for making up infant formula feeds, as it is not sterile and may contain too much salt (sodium) or sulphate. It is also not recommended to give babies under six months anything other than breastmilk or formula milk.


What minerals are in Nestlé® Pure Life®?

Calcium
 27.0

Magnesium
 10.5
 
Potassium
 3.5
 
Sodium
 35.3
 
Bicarbonate
 211.8
 
Chloride
 7.6
 
Sulphate
 9.2


What is the PH of Nestlé® Pure Life®?

The pH of Nestlé® Pure Life® water is 7.8 at Lightwood source and 6.5 at Oakwood source.


Is Nestlé® Pure Life® suitable for the entire family?

Your whole family can enjoy Nestlé® Pure Life® spring water. Natural source water is suitable for children as well as adults, as part of a healthy and balanced diet and lifestyle. It is not recommended to give babies under six months anything other than breastmilk or formula milk.


Does Nestlé® Pure Life® contain fluoride?

The only fluoride content in Nestlé® Pure Life® is naturally occurring. We do not add fluoride to our water. All the minerals you find in Nestlé® Pure Life® are already present when we bottle it at the source.


Does Nestlé® Pure Life® contain chlorine?

We do not add any chlorine to Nestlé® Pure Life®. Nothing is added. Our spring water is completely natural and untouched. There may be naturally occurring chlorine-based compounds in the water, but no chlorine is added as it is to tap water.


Is Nestlé® Pure Life® treated chemically?

No, we don’t use chemicals to treat Nestlé® Pure Life®.

 

Health and Hydration

 

Is natural sourced water healthy?

Natural source waters are one of the healthiest drink options on the shelf. They contain no sugar or calories, and nothing is added. They are completely natural and untouched as nature intended.


How much water should I drink a day?

The European Food Safety Authority (EFSA) recommends an intake of 2.5 litres of water for men and 2.0 litres of water for women per day, via food and drink consumption. Of this, they suggest that 70-80% of the daily water intake should come from drinks, and the remaining 20-30% should come from food. 

The British Nutrition Foundation gives guidelines for the types of fluid to drink, and water is the only fluid which they recommend drinking “plenty” of as it contains no calories or sugars. In spite of this, research shows we still don’t drink enough of it.

For more information, visit: www.nutrition.org.uk/healthyliving/hydration


How can I tell if I’m dehydrated?

Mild dehydration may occur when we lose about 1 per cent of our body weight due to water restriction. Some common symptoms of mild to moderate dehydration are:

-  Constipation
-  Dark yellow or brown urine
-  Dry or sticky mouth
-  Few or no tears when crying
-  Headache
-  Increased thirst
-  Muscle tiredness
-  Sleepiness or tiredness – children may be less active than usual

If you experience symptoms of dehydration, consult a medical professional.
 


Why is water one of the best source of hydration?

Water is one of the healthiest ways to hydrate. It contains no sugar or calories, and nothing is added. It is completely natural and untouched as nature intended. Water is essential for life. It accounts for about 60% of our body weight and performs crucial roles such as carrying nutrients and waste products between our major organs, helping to regulate body temperature, lubricating our joints and acting as a shock absorber.

Water can influence our physical, as well as our mental performance. For example, if we don't consume enough water, we may experience fatigue, or become less alert.

For more information, visit: https://naturalsourcewaters.org.uk/wp-content/uploads/sites/231/2019/10/NHC-Essential-Guide-Hydration-FINAL.pdf


How can I encourage my child to enjoy water?

There are many ways in which you can encourage your child to enjoy water, and get into the habit of drinking water daily:

-  Drink plain water in front of your children and show your child that you’re choosing to drink water and be positive about it– you are also likely to feel better for it!  
-  Repeated tastings of water may help children to develop a taste for water
-  Drink plain water as an integral part of mealtimes, with a jug or bottle being placed in the centre of the table
-  Have fun with water! Drink out of different tumblers and bottles, use a straw, add slices of fruit, different shaped ice cubes or even ice cubes with a hint of crushed herbs such as mint

Discover more here: https://naturalsourcewaters.org.uk/wp-content/uploads/sites/231/2019/10/NHC-Early-Years-Hydration-Factsheet-FINAL.pdf

The sooner they get into the habit of staying well hydrated, the more likely they are to continue this as they grow up. Discover our kids’ bottle formats with colours to make water fun  – learn more here.