3 bottles of Nestlé Pure Life water bottles – “Frequently asked questions” page

Frequently asked
questions

What is Nestlé® Pure Life®?

Nestlé® Pure Life® is a spring water that comes from protected, underground, natural sources and is suitable for all ages with exception of infants under six months. Bottled at source in our factories, it is safe to drink at source and free from any chemical treatment. 

Read more about us here.


Where can I find Nestlé® Pure Life®?

Nestlé® Pure Life® packs are available from all major retailers in the UK – Asda, Ocado, Tesco, Iceland, Poundland, Waitrose, and Amazon.


In which formats is Nestlé® Pure Life® available?

Nestlé® Pure Life® water is available in a number of different formats, including larger bottles and multipacks. Available formats are:

  • 50cl single PET Bottle
  • 1L single PET sport cap Bottle– which have a flip-up plastic lid and easy-drink mouthpiece, ideal for use during sports or on the go.
  • 1.5L single PET Bottle
  • 6x1.5L PET Bottles
  • 10x33cl PET Bottles
  • 8x25cl PET Bottles
  • 12x50cl PET Bottles

View the range in more detail here.


Where is Nestlé® Pure Life® from?

The main sources for Nestlé® Pure Life® are Lightwood, in Derbyshire, and Oakwood, in Pembrokeshire. However, from time to time, we may bring in Nestlé® Pure Life® sourced from different springs in neighbouring EU countries, all of which meet Nestlé quality standards, to supply an increasing demand in the UK.


Is Nestlé® Pure Life® purified water?

In the UK, Nestlé® Pure Life® is a spring water that comes from protected, underground, natural sources. Bottled at source in our factories, it is safe to drink at source and free from any chemical treatment. Spring water is water that flows naturally to the surface from an underground aquifer or is pumped through a borehole at the source.


I’m participating in an event, can Nestlé® Pure Life® help?

We receive lots of requests for sponsorships every year, but unfortunately we cannot help everyone. Sometimes we can support fundraising or community events (particularly those aimed at exercise, wellbeing, the environment or sustainability). Please contact us for more information.


Is Nestlé® Pure Life® different to tap water?

Water is one of the healthiest ways to keep you hydrated, whether bottled or tap water. It contains no sugar or calories. However there are clear differences between spring and tap water: Spring water originates from a natural, protected underground source and is safe to drink without any chemical treatment. Many people prefer the water they drink to be untreated, others simply like the taste.  Tap water can come from a variety of sources such as rivers, lakes and reservoirs and undergo chemical treatment to make it safe to drink. 


What should I do if I’m disappointed in my water?

We do our best to ensure that every bottle of Nestlé® Pure Life® is as good as you would expect. However, if you are disappointed in your water in any way, please contact us by phone, post, or email.

You can find our contact details here.


Are you draining water from developing countries?

We are not draining developing countries’ groundwater, and we believe that access to water is a human right. Water is an essential renewable source that must be preserved for future generations. You can read more about our beliefs and policies regarding water here.


Are you protecting the water sources at Lightwood?

Nestlé Waters has a long history of environmental stewardship. We work hard to protect the spring water sources and surrounding land that supplies our UK spring water.

Our in-house water expertise includes Natural Resource Managers and Hydrogeologists who closely monitor the amount of water being extracted and its quality. We also collaborate with a number of external experts to safeguard these shared resources.

As part of our our longstanding commitment to sustainable water management and creating shared value in our communities, we are working towards the Alliance for Water Stewardship (AWS) accrediatation. This accreditiation asks for the best practices in sustainable water balance, good water quality, and good water governance to ensure the long term sustainability of water resources. We will be working towards this accreditation for our Buxton factory by 2020. 


Why does Nestlé® Pure Life® have such a high level of sodium?

The level of sodium is defined by the rocks the water has passed through underground. It is naturally occurring in the water. The UK/EU set a maximum limit for water which 200mg/l. Nestlé Pure life’s sodium levels are well below this limit. The limit is set for taste reasons and not for health concerns[1].

1WHO Guidelines for Drinking Water, fourth edition, 2011


Is Nestlé® Pure Life® filtered? Why and how?

Nestlé® Pure Life® has been passed through a sand bed filter. We do this to remove any particles from the water before it is bottled. No chemicals are used in the filtering of our water.


Is Nestlé® Pure Life® water treated?

Nestlé® Pure Life® is a spring water so it is not treated. We do pass the water through a sand bed filter to remove any particles from the source. This bed also serves to stabilise the nitrogen compounds in the water to ensure the final product is safe to drink. No chemicals are used in the filtering of our water.

 

Bottles and Storage

 

How long can I keep bottled water once opened?

Your bottle of water should be consumed within three days of opening. Remember to check the Best Before Date on the bottle as well.


How should I store my bottle of water?

Keep your bottle of Nestlé® Pure Life® somewhere dry and odour-free. It should be stored at room temperature or below. Your water can also be stored in the fridge. Keep it away from solvents and chemicals, and away from direct sunlight, to help preserve its great taste.


Can I freeze my bottle of water?

Nestlé® Pure Life® is not designed to be frozen. However, there are no carcinogens in PET plastic, and it is a myth that carcinogens from plastic bottles can enter your water during or after freezing.

For more information, see Cancer Research UK.


Is the plastic in Nestlé® Pure Life® bottles recycled?

Our bottles contain 20% recycled PET. We are currently working steadily to increase our use of recycled plastics (rPET) in our UK produced water bottles. At the same time, we have been working hard to ensure that any changes in packaging do not compromise on quality. 


Can I reuse my water bottle?

Nestlé® Pure Life® bottles are designed to be used once only to ensure they are microbiologically clean. There is no specific food safety risk from the plastic. However, we strongly encourage you to recycle your water bottle once you are finished with it.


Why are Nestlé® Pure Life® bottles so thin?

We have always led with commitments to reduce the amount of plastic used in our packaging and in 2012 we changed to a lighter weight plastic bottle. This has resulted in the removal of 10,825 tonnes of plastic from the NPL range between 2012 – 2019. But don’t worry - lighter bottles are still designed to keep your Nestlé® Pure Life® water in perfect condition until you are ready to drink it and easy to recycle when you have finished with it.


Are Nestlé® Pure Life® bottles recyclable?

Nestlé® Pure Life® bottles are 100% recyclable, including the cap and the label. Our PET bottles are widely recycled across the UK, including through recycling collection by local councils. Just make sure your Nestlé® Pure Life® bottle is empty before you put it in the recycling.

You can read more about recycling our water bottles here.


What is RPET (Recycled PET?)

RPET stands for ‘Recycled PET’, or ‘Recycled Polyethylene Terephthalate’. This plastic has been made from recycled PET packaging that has been recovered and reprocessed. It is completely safe to use.


My Nestlé® Pure Life® is leaking but the seal and lid do not seem to be damaged.

We’re very sorry to hear your bottle is leaking. Please contact our Consumer Service team here.

 

General Questions about Water

 

Is Spring/bottled water better than tap water?

Water is one of the healthiest ways to hydrate. It contains no sugar or calories, and nothing is added. It is completely natural and untouched as nature intended, but not all water is the same. Some consumers choose natural source water because they prefer the taste, some prefer it because it is natural and has not been chemically treated. Some just like the convenience of being able to buy water in a lightweight, fully recyclable bottle, while on the go. 


What is the difference between bottled and tap water?

There are many types of bottled water, but all are completely safe to drink, as well as convenient to use when out and about. Tap water is also completely safe to drink, and is just as good for hydration as bottled water.

There is a difference between spring and tap water, though: spring water must originate from a natural, protected and specific underground source.

Choosing between bottled and tap water is a matter of personal preference. However, we hope that you can taste the difference in Nestlé® Pure Life®.


What is mineral water?

Natural mineral water originates from under the ground, and it is always bottled at the source, which must be a source recognised by the European Union. It must be free from pollution and harmful micro-organisms. Additionally, its mineral composition must always remain the same throughout time, and should not change when it has been extracted from the ground and bottled.


What is spring water?

Spring water is similar to mineral water in many ways. It also comes from under the ground, it is free from pollution and harmful microorganisms, and it has to be bottled at the source. However, its mineral composition does not need to be stable over time.

Nestlé® Pure Life® is a safe, high quality spring water. It comes from carefully selected and protected springs, and it is bottled at the source.


What is the difference between natural mineral water and spring water?

Mineral water and spring water are the same in many ways. Mineral water must show a stable mineral composition over time, whereas spring water doesn’t need to. Both are free from pollutants and harmful micro-organisms, and they are a good way to stay hydrated.

Read What is mineral water? and What is spring water? FAQ for more information.


Why does bottled water have an expiry date if it has lasted thousands of years already?

By law, we’re required to add a best before date, which is an indication of quality rather than safety. While water can be stored for longer in glass bottles, PET containers contained are permeable (or ‘breathable’) and over time the quality of the product may be diminished. By consuming the water before the best before date, you will be enjoy the quality you demand.

 

Nutrition and Safety

 

Is there BPA in Nestlé® Pure Life® water?

Nestlé® Pure Life® bottles are not manufactured using BPA. Each Nestlé® Pure Life® bottle is made from PET, which is safe for human use and can be recycled.


Is Nestlé® Pure Life® good for babies?

Bottled water is not recommended for making up infant formula feeds, as it is not sterile and may contain too much salt (sodium) or sulphate. It is also not recommended to give babies under six months anything other than breastmilk or formula milk.

For more information visit: https://www.nhs.uk/conditions/pregnancy-and-baby/drinks-and-cups-children/


What minerals are in Nestlé® Pure Life®?

Calcium
 27.0

Magnesium
 10.5
 
Potassium
 3.5
 
Sodium
 35.3
 
Bicarbonate
 211.8
 
Chloride
 7.6
 
Sulphate
 9.2


What is the PH of Nestlé® Pure Life®?

The pH of Nestlé® Pure Life® water is 7.8 at source.


Is Nestlé® Pure Life® suitable for the entire family?

Your whole family can enjoy Nestlé® Pure Life® spring water. Natural source water is suitable for children as well as adults, as part of a healthy and balanced diet and lifestyle. It is not recommended to give babies under six months anything other than breastmilk or formula milk.


Does Nestlé® Pure Life® contain fluoride?

The only fluoride content in Nestlé® Pure Life® is naturally occurring. We do not add fluoride to our water. All the minerals you find in Nestlé® Pure Life® are already present when we bottle it at the source.

Find out more about hydration and dental heath here:  https://naturalsourcewaters.org.uk/wp-content/uploads/sites/231/2019/10/NHC_dental_health_factsheet_final.pdf


Does Nestlé® Pure Life® contain chlorine?

We do not add any chlorine to Nestlé® Pure Life®. Nothing is added. Our spring water is completely natural and untouched. There may be naturally occurring chlorine-based compounds in the water, but no chlorine is added as it is to tap water.


Is Nestlé® Pure Life® treated chemically?

No, we don’t use chemicals to treat Nestlé® Pure Life®.

 

Health and Hydration

 

Is natural sourced water healthy?

Natural source waters are one of the healthiest drink options on the shelf. They contain no sugar or calories, and nothing is added. They are completely natural and untouched as nature intended.


How much water should I drink a day?

The European Food Safety Authority (EFSA) recommends an intake of 2.5 litres of water for men and 2.0 litres of water for women per day, via food and drink consumption. Of this, they suggest that 70-80% of the daily water intake should come from drinks, and the remaining 20-30% should come from food. 

The British Nutrition Foundation gives guidelines for the types of fluid to drink, and water is the only fluid which they recommend drinking “plenty” of as it contains no calories or sugars. In spite of this, research shows we still don’t drink enough of it.

For more information, visit: www.nutrition.org.uk/healthyliving/hydration


How can I tell if I’m dehydrated?

If you are dehydrated, the most obvious symptom is feeling very thirsty; this is your body’s way of letting you know that you need to drink more.

The more dehydrated we become, the darker the colour of our urine. Healthy urine should be straw-coloured.

Additional symptoms of dehydration are:

  • Dark yellow/brown urine
  • A dry or sticky mouth
  • Headache
  • Tiredness
  • Muscle tiredness
  • Constipation

If you experience symptoms of dehydration, see a medical professional.


Why is water one of the best source of hydration?

Water is one of the healthiest ways to hydrate. It contains no sugar or calories, and nothing is added. It is completely natural and untouched as nature intended. Water is essential for life. It accounts for about 60% of our body weight and performs crucial roles such as carrying nutrients and waste products between our major organs, helping to regulate body temperature, lubricating our joints and acting as a shock absorber.

Water can influence our physical, as well as our mental performance. For example, if we don't consume enough water, we may experience fatigue, or become less alert.

For more information, visit: https://naturalsourcewaters.org.uk/wp-content/uploads/sites/231/2019/10/NHC-Essential-Guide-Hydration-FINAL.pdf


How can I encourage my child to enjoy water?

There are many ways in which you can encourage your child to enjoy water, and get into the habit of drinking water daily:

-  Drink plain water in front of your children and show your child that you’re choosing to drink water and be positive about it– you are also likely to feel better for it!  
-  Repeated tastings of water may help children to develop a taste for water
-  Drink plain water as an integral part of mealtimes, with a jug or bottle being placed in the centre of the table
-  Have fun with water! Drink out of different tumblers and bottles, use a straw, add slices of fruit, different shaped ice cubes or even ice cubes with a hint of crushed herbs such as mint

Discover more here: https://naturalsourcewaters.org.uk/wp-content/uploads/sites/231/2019/10/NHC-Early-Years-Hydration-Factsheet-FINAL.pdf

The sooner they get into the habit of staying well hydrated, the more likely they are to continue this as they grow up. Discover our kids’ bottle formats with colours to make water fun  – learn more here.