three bottles of nestle pure life purified water

Frequently asked

Q: What gives Nestlé® Pure Life® Purified Water its great taste?

A: A blend of minerals is added to Nestlé Pure Life Purified Water to give it a clean, crisp refreshing taste.

Q: Where can I buy Nestlé® Pure Life® Purified Water?

A: Nestlé® Pure Life® is available at many retailers, including convenience stores, grocery stores and club stores.

Q: Why is it important to drink water?

A: The adult body is around 60% water, and almost every major system in the body depends on it. So drinking enough water is more important than just satisfying your thirst. Water keeps our bodies running efficiently.

Q: Can Nestlé® Pure Life® water bottles be recycled?

A: Yes. All our bottles can be recycled and we encourage everyone to do so.

Q: What is Nestlé Waters North America doing to help reduce plastic use?

A: Over the past 23 years, we’ve reduced the amount of PET plastic in our half-liter bottles by 40%. We’ve also reduced the size of our paper labels, which has saved nearly 10 million pounds of paper, or the equivalent of 30,000 trees.

Q: What does Nestlé® Pure Life® do to ensure its water quality?

A: Nestlé Pure Life Purified Water undergoes a 12-Step Quality Process. Learn more about our water quality process.

Q: What is the phone number for Nestlé® Pure Life® customer service?

A: Please call us at 1-866-599-8980.

However, if you are a ReadyRefresh Direct Delivery customer or if you are interested in delivery of our product right to your home or office, please call us at 1-800-274-5282.

Q: What is the Shelf Life of Nestle® Pure Life® Purified Water?

A: The shelf life of our single-serve size bottles, which are made of clear (PET) plastic, is 18 months. The shelf life of our white, opaque (HDPE) 1-gallon bottles is 18 months.

The shelf life of our 3- and 5-gallon bottles is 24 months.

Q: Where can I find the Manufacturing Code?

A: All bottles have the date code on the bottle near the label.

Q: How do I read your manufacturing code?

A: Our manufacturing code consists of two lines of printed characters. The first nine numbers of the first line represent the date of manufacture:

  • The first two numbers refer to the month, the next two refer to the day of the month, and the next two represent the last two numbers of the year. 
  • The next three numbers represent the Julian date of manufacture. 
  • That is the day of the year from 001 (January 1) to 365-66 (December 31). 
  • The next four characters consist of the letters WF or WC followed by two numbers. This code identifies the manufacturing plant. 
  • The last number refers to the production line. 
  • The first four numbers on the second line represent the time of manufacture.  BB, standing for “best by” followed by the date, follows this.

Q: What is the “Best By” date on your product?

A: We include a “best by” date as a 2 year or 1 1/2 year shelf life window, depending on the product, by which the consumer may measure "the age" of the water. You know it has been bottled 2 years, or 1 1/2 years, prior to the “best by” date on the bottle.

Q: Can the product be used beyond the “Best By” date?

A: The U.S. Food and Drug Administration (FDA), which regulates bottled water, does not require an expiration date for bottled water products.  For optimum taste and quality, we recommend that the consumer drink the water by the “best by” date.  Bottled water products are best when stored properly. We recommend storing water in a clean, cool, odorless environment away from direct heat or sunlight.

Q: Do I need to refrigerate the product after opening?

A: Individually sized water bottles should be consumed as soon as possible. This is to ensure optimum freshness and quality.

Once opened, containers can be stored for up to 2 weeks in the refrigerator.  For larger bottles, like our one-gallon bottles, the water should be poured into a separate container for consumption. It should not be consumed directly from the bottle itself. This is to help ensure optimum freshness and quality.

Q: What is the pH of Nestlé® Pure Life® purified water? Is Nestlé® Pure Life® bottled water an alkaline water?

A: The pH ranges from 6.8 to 7.4.  pH is measured on a scale from 1-14.  7 is neutral.  Anything below 7 is acidic and anything above is alkaline. 

Q: What minerals may be added for taste?

A: Calcium Chloride, Sodium Bicarbonate, Magnesium Sulfate.

Q: Why is Sodium Bicarbonate in Nestlé® Pure Life® Purified Water?

A: Sodium bicarbonate is an inorganic compound composed of sodium and bicarbonate. It’s sometimes referred to as “baking soda” because, in larger quantities, it’s a common ingredient in bakery products.  At a much smaller level, sodium bicarbonate is naturally found in most spring and mineral waters, and we chose to include the minerals we add to our Nestlé® Pure Life® Purified Water to create a clean, refreshing, smooth taste.  All of the minerals we add to Nestlé Pure Life Purified Water are high purity inorganic ingredients obtained through manufacturing processes from natural materials.

Q: How can I view your water quality report?

A: So glad you asked! We have detailed reports about our bottled water quality available here (add link to report). The reports are based on independent testing results from certified labs. 

Q: Does Nestlé® Pure Life® Purified Water contain fluoride?

A: We do not add fluoride to our Nestlé® Pure Life® Purified Water.  Fluoride that might be in the source water is removed through our demineralization process.  Fluoride comes up non-detected in our testing.  See quality report here (add link to Quality Report) for more details.

Q: Does Nestlé® Pure Life® Purified Water contain sodium?

A: Sodium levels range from 4.4 to 9.5 milligrams per liter, or 2.2 to 4.75 milligrams per half-liter bottle, which is considered sodium-free by FDA labeling guidelines since the amount is nutritionally insignificant.

Q: Are Nestlé® Pure Life®'s water bottles BPA-free?

A: The FDA and other international health organizations and regulatory agencies have approved the kind of plastic we use as a safe food packaging material. We continually evaluate packaging materials for safety and abide by all FDA regulations. Additionally, all current and available scientific evidence indicates that our bottled water is best when consumed by its “Best By” date, stored at moderate temperatures and kept away from strong-smelling cleansers and chemicals.

BPA Free is a term than can only be used with certain types of “virgin plastic” bottles, meaning bottles made only with new plastic material that has not been previously used, sterilized and re-made into plastic pellets.   Today, the majority of our bottles are made with virgin plastic and are BPA free. 

As a company, we are starting to use recycled plastic in our bottles and eventually would like all of our bottles to be made with 100% recycled plastic.  In this way, we can give new life to some of the existing plastic in our society, helping to keep it out of landfill and waterways.   Our recycled plastic meets or exceeds all FDA guidelines. Recycled plastic is virtually BPA-Free, but due to recycling process, we cannot use the term BPA-Free. 

Q: Where does Nestlé® Pure Life® water come from?

A: Our Nestle® Pure Life® Purified Water comes from municipal or well sources, and undergoes a 12-step quality process during which minerals are added back to the product for consistent taste.

Q: How do I submit a request for donation and sponsorship?

A: You certainly can. Send your sponsorship or donation request here. We consider requests very carefully, and as a rule, we’re only able to consider proposals 45 days in advance of your opportunity. If it’s submitted within the time frame, we’ll look it over and respond to your request within 45 days. Please note that we receive hundreds of requests for support each year and are unable to fund every request.

Q: Does Nestlé® Pure Life® participate in Box Tops for EducationTM?

A: Yes! Nestlé® Pure Life® is a proud sponsor of Box Tops for EducationTM and are adding Box Tops to a majority of our case packs that you’ll find at grocery stores.  It takes time to get the Box Tops on all of the intended packages, so it’s possible that the Box Tops haven’t arrived on our packages at your store yet. Our consumer affairs reps can also help at (866) 599-8980.

Q: Which Nestlé® Pure Life® products will have Box Tops on them? I visited the Box Tops Website and it says “Select packages of Nestlé® Pure Life® Purified Water multipacks”?

A: You’re right.  Box Tops is on the majority of our Nestlé® Pure Life® case packs. A consumer affairs rep can help you identify the available sizes at (866) 599-8980. We appreciate your interest in Nestlé® Pure Life® and thank you for all you do to help your school get what it needs!

If, like us, you are new to Box Tops and have questions about the program, please visit

Q: Why is the product called "Fruity Water"?

A: This product is called Fruity Water because of its hints of apple, watermelon and pineapple/mango flavors.

Q: What are Nestlé® Pure Life® Fruity Water ingredients?

A: Purified water, less than 0.5% natural flavors, magnesium sulfate, calcium chloride, sodium bicarbonate.

Q: Is Nestlé® Pure Life® Fruity Water considered low calorie?

A: Yes, because Fruity Water has 0 calories. In order to be labeled "low calorie," a drink must contain 40 calories or less per reference amount.

Q: Where does Nestlé® Pure Life® Fruity Water come from?

A: The water meets a strict standard for bottled water. The water used in Nestlé® Pure Life® goes through a reverse osmosis process that purifies the water. In addition, consistent with plain Nestlé® Pure Life® purified water, small amounts of electrolytes are added for taste.

Q: Does Nestlé® Pure Life® Fruity Water come in PET plastic or glass?

A: As of now, Fruity Water will come in a carton with a plastic straw.

Q: How do you store Nestlé® Pure Life® Fruity Water?

A: You should store the product in a clean, cool, dry and odorless place, away from direct sunlight.

Q: How do you store Nestlé® Pure Life® Fruity Water?

A: You should store the product in a clean, cool, dry and odorless place, away from direct sunlight.

Q: What sizes and packs does Nestlé® Pure Life® Fruity Water come in?

A: All 3 flavors available in:
- Retail 8-pack single flavor: (6.75 FL OZ – which is equivalent to 200mL tetra packs)
- 32 Rainbow Pack (TWO 8pks of Apple & TWO 8pks of Tropical)
- 24 Trial Pack (One of each 8pk)

Q: Where can I buy Nestlé® Pure Life® Fruity Water?

A: Fruity Water is located in select Walmart stores with distribution. Distribution at the moment is at Albertson’s in Southern California, Alberton’s in Denver, and Wakefern. Fruity Water will also be available on e-commerce platforms; and

*Note to rep: Specific Walmart stores taking Fruity Water have not been shared out yet. This information will be updated when more information is shared.

Q: How much does Nestlé® Pure Life® Fruity Water cost?

A: The cost will vary based on the retailer.

Q: What is the shelf life of Nestlé® Pure Life® Fruity Water?

A: 12 months